Refund policy

At Lurve, we want you to love every piece you order. If something isn't quite right, we're here to make it easy.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, bodysuits, swimwear, and intimates are not eligible for return.

How to Start a Return

1. Email us at info@uselurve.com with your order number and the item(s) you wish to return.
2. Our team will reply within 24–48 hours with the return instructions and return address.
3. Once your return is received and inspected, we will notify you of the outcome of your refund request.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@uselurve.com within 7 days of delivery with photos of the issue. We will send a replacement or issue a full refund — in most cases, no return is needed.

Exchanges

The fastest way to get the piece you want is to request a return for the item you have and place a new order once your return is accepted.

Late or Missing Refunds

If you haven't received your refund after 10 business days, first check with your bank or card provider, as processing times may vary. Still need help? Reach out at info@uselurve.com.

Questions? We're always happy to help: info@uselurve.com