Privacy policy

Last updated: July 12, 2026

At Lurve ("we", "us", "our"), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store, in accordance with the EU General Data Protection Regulation (GDPR), the Brazilian General Data Protection Law (LGPD), and other applicable privacy laws.

1. Information We Collect

When you visit or shop with us, we may collect: contact details (name, email address, shipping and billing address, phone number); order information (products purchased, payment confirmation — we never store full card numbers, which are processed securely by our payment providers); device information (IP address, browser type, time zone, and cookies); and communication history (messages you send to our support team).

2. How We Use Your Information

We use your information to process and deliver your orders, send order and shipping notifications (including tracking updates), provide customer support, prevent fraud, comply with legal obligations, and — only with your consent — send marketing communications you can opt out of at any time.

3. Cookies

Cookies are small files stored on your device that help our store work properly and help us understand how visitors use our site. We use essential cookies (required for the cart and checkout to function), performance and analytics cookies, and, with your consent, marketing cookies. You can manage or disable cookies in your browser settings; disabling essential cookies may affect how the store works.

4. Sharing Your Information

We share personal data only with trusted service providers who help us operate our store: Shopify (our e-commerce platform), payment processors, shipping carriers such as Yun Express (to deliver and track your order), and analytics providers. We never sell your personal information.

5. Your Rights (GDPR & LGPD)

Depending on your location, you have the right to access the personal data we hold about you, request correction or deletion, object to or restrict processing, request data portability, and withdraw consent at any time. To exercise any of these rights, contact us at info@uselurve.com. We will respond within the timeframe required by applicable law.

6. Data Retention

We keep your order information for our records unless and until you ask us to delete it, or as required by tax and legal obligations.

7. Security

Our store runs on Shopify, which is Level 1 PCI DSS compliant. All pages and transactions are protected with SSL encryption.

8. Minors

Our store is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on this page.

10. Contact Us

For any questions about this policy or your personal data, reach us at info@uselurve.com.